Services
Pre-sale service
Provide full ranges of technical support service for the injection molding machine selection;
1.A comprehensive understanding of the needs of customers
2.Help customer to select the appropriate machine model
3.Help customer select the correct special engineering project
4.Recommend the suitable peripheral devices for customers
5.If necessary, plan the water, electricity, gas and oil and etc for customers
6.Feasibility report of select Shuangsheng injection moulding machines
In- sale service
1.Communicate closely with sales department and deliver the qualified machines to customer on time, teach customer how to use it until they are mastered
2.Train customer’s engineer for free at our plant
After-sale service
1.The whole network service
If you have any query on our machine maintenance and technical issue, please call or email us, we will provide satisfied feedback for you.
2.Guarantee
2.1The whole machine is guaranteed 12 months
Shuangsheng promise: The whole machine is guaranteed 12 months(Easy damaged parts excluded)
2.2Regular visit
Our service engineer will visit you and check the machine regularly, including machine inspection and maintenance, solve the problems you have met during machine usage and feedback your comments and suggestion to our management team.
3.Life time warranty
All the machines sold can enjoy the lifetime warranty, machines that exceed warranty period, we will charge a reasonable cost for the spare parts price and labor fee.
4.Spare parts supply and service
For local spare parts resource, please call Ms Li, 13615883516；please provide the machine model, serial number and manufacture date for our reference;
For international spare parts resource, please send mail to ss@ssmachinery.com, please provide the machine model, serial number and manufacture date for our reference.
